Golden Genie Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal details such as your name, email address, phone number, date of birth, and home address. We also record payment information, transaction history, and details of your gameplay to handle your requests and keep accurate records.

We automatically gather technical details such as your IP address, browser type, device information, and how you use our website. This enables us to enhance our services and identify possible security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and offer customer support. This information also assists us in meeting legal obligations and protecting against fraud or money laundering.

We may send you account updates, promotional offers, and service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review playing trends to suggest games and features that may suit your preferences.

Data Security

Your information is safeguarded using industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is encrypted both in transit and while stored.

Our systems are routinely checked and updated for security. Access to personal information is limited to authorised staff members, all of whom are required to maintain confidentiality.

We keep a close eye on our platform at all times to spot any suspicious activity or unauthorised access attempts. Should a security breach occur, we will inform any users affected as soon as possible.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when required to deliver our services or to meet legal obligations.

We partner with reputable payment providers to process transactions securely. These partners receive only the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to valid legal requests, ensuring your rights are protected as far as possible.

Your Rights

You can access, update, or remove your personal information at any time. Please get in touch with our support team if you wish to do so.

You may request a copy of all personal data we hold about you. We will supply this information in an accessible format within 30 days.

You have the right to object to certain ways your data is used, or to ask us to limit how we handle your information. We will respect these requests unless we have valid reasons to continue processing.

If you decide to close your account, your personal data will be removed once any outstanding transactions are settled and all necessary retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies help us learn how visitors interact with our platform. We use this insight to enhance navigation and improve features.

You can adjust your cookie preferences in your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers operate in accordance with their own privacy policies.

Our website may include links to external sites. Please note that we are not responsible for the privacy practices of these third-party websites.

Data Retention

We keep your personal details for as long as your account is active. Once your account is closed, we retain certain records to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Your gaming history is maintained as required by licensing standards.

International Transfers

Your data may be transferred to servers based outside your country of residence. We have suitable measures in place to help safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are designed for those aged 18 and over. We do not knowingly gather personal information from anyone under the age of 18.

If we find that a person under the age of 18 has supplied personal details, we will promptly remove this information and close the account.

Changes to This Policy

We may review and update this Privacy Policy from time to time to reflect any changes in our practices or relevant requirements. If there are significant updates, we will let you know through an email or a notice on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it from time to time to stay up to date on how your information is safeguarded.